Operations

QSR chain Wendy's®  has announced its partnership with Google Cloud to enhance the Wendy's restaurant experience and unlock new customer, restaurant, and employee experiences through data-driven insights. Wendy's intends to leverage Google Cloud's data analytics, artificial intelligence (AI), machine learning (ML), and hybrid cloud tools to create new ways customers can order ...

The hospitality sector has been among the hardest hit during the pandemic. Lockdowns, government restrictions in timings, concerns of infection and reduction in leisure and business travel have caused massive disruption. Only a small percentage of revenues come through takeaways and delivery, hence restaurants also suffered large losses and many have closed down. ...

World’s largest operator of QSR brands KFC, Pizza Hut, Taco Bell to name a few; Yum! Brand is continuously innovating itself.  From being one of the first player to take contactless delivery/dining route to playing with the menu by customizing it according to the local market and meanwhile expanding its technological reach. The brand has been ...

Back in 2019, restaurateurs had asked online food discovery players to cap discounts at 10 to 15 percent. As there was a major debate among restaurateurs that discounting is not the way forward and there was an agreement that the industry cannot grow on the basis of discounts. However, things seem to have ...